Bentark Business Group PLC, operator of Bentark Hotel in Bole, Addis Ababa (“we”, “us”, “our”), respects your privacy. This policy explains what personal information we collect when you use our website, make a booking or stay with us, how we use it, and the choices you have.
Information we collect
We collect information you provide directly and information gathered automatically when you use our website:
- Contact and identity details you give us — name, email address, phone number, and, where required for a reservation, nationality and identification or passport details.
- Booking details — arrival and departure dates, room and package preferences, number of guests, and special requests.
- Payment information — handled through our reception and third-party payment providers. We do not store full card numbers on this website.
- Messages you send us through the contact form, email, phone or WhatsApp.
- Technical data collected automatically — IP address, browser type, device information and pages visited, gathered through cookies and similar technologies (see our Cookie Policy).
How we use your information
- To take and manage your reservation and provide the services you request during your stay.
- To communicate with you about bookings, enquiries and customer support.
- To process payments and keep records required for accounting and tax purposes.
- To improve our website, services and guest experience.
- To send you offers or updates where you have asked to receive them — you can opt out at any time.
- To meet legal, regulatory and security obligations, including guest registration requirements.
Sharing your information
We do not sell your personal information. We share it only where necessary — for example with payment processors, IT and booking-system providers acting on our behalf, and government authorities where required by law. Any partners who process data for us are required to keep it secure and use it only for the purposes we specify.
Data retention
We keep personal information only for as long as needed to provide our services and to meet legal, accounting and reporting requirements. When it is no longer needed, we securely delete or anonymise it.
Security
We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work to protect your data at all times.
Your rights
Subject to applicable law, you may:
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete your information where we are not required to keep it.
- Object to or ask us to limit certain uses of your information.
- Withdraw consent to marketing communications at any time.
Contact us
For any privacy question or to exercise your rights, contact us at info@bentarkhotel.com or +251 11 666 2223, or write to Bentark Business Group PLC, Bole Medhaniyalem, Behind Yugo City Church, Bole District, Addis Ababa, Ethiopia.