Bentark Hotel is committed to making our website and our facilities welcoming and usable for everyone, including guests with disabilities. We are continually working to improve the accessibility of our services.
Our website
We aim to follow widely recognised accessibility guidelines (WCAG 2.1, Level AA) as a benchmark. Steps we take include:
- Using clear structure, headings and readable text.
- Providing sufficient colour contrast between text and background.
- Adding descriptive text for meaningful images.
- Designing pages to work with keyboard navigation and to adapt to phones, tablets and desktops.
At the hotel
- Our team is happy to assist guests who need additional support during their stay.
- If you have specific accessibility requirements — for example an accessible room, mobility assistance or dietary needs — please let us know at the time of booking so we can prepare for your arrival.
- Airport pickup can be arranged in advance for guests who need assistance on arrival.
Ongoing improvement
Accessibility is an ongoing effort. We regularly review our website and services and welcome feedback that helps us do better.
Contact us
If you experience any difficulty using our website, or would like to request information in another format or discuss your needs, please contact us at info@bentarkhotel.com or +251 11 666 2223. We will do our best to help.